Customer Service

Customer Service

For questions about your order, please email us at hello@jemsbalboa.com, and include your order number in the subject line. For inquiries regarding a specific product, please email us at hello@jemsbalboa.com. You may also reach us by phone at 949.431.0599, Monday through Friday, from 10 a.m. to 5 p.m. PST.

Order Processing

All orders placed Monday through Friday (excluding holidays) before 2 p.m. PST will begin processing that day and ship within 48 hours, pending item availability and credit card verification. Orders placed after 2 p.m. PST will begin processing the next business day. Orders placed on Friday after 2 p.m. PST will begin processing the following Monday. Transit times do not include weekends or holidays.

Order processing cut-off times are provided as guidelines only and do not take into account possible delays caused by item availability and payment verification.