Return Policy

If for any reason you are not happy with your purchase, we will accept items back in for a refund or exchange within 14 days of purchase. Please return items in their original unworn, unwashed condition, with all tags intact, to receive credit. Shoes may be returned in their original, undamaged, and unworn shoebox or bag for exchange or credit.

We do not accept returns on jewelry, self care, hats, hair accessories, beauty products, intimates, swimwear, and/or foodstuffs.

Please email within 14 days of receiving your order to be issued a Return Authorization Number (RA#). Returns must be postmarked within 5 days of receiving your RA# to be eligible for refund or exchange. All returns that do not meet the 5-day requirement for RA# request will lose eligibility for credit.

Clients are responsible for their return shipping costs and any incurred fees on the package. Please note that original shipping costs are non-refundable.

Please mail your return with the original receipt to the following address:

JEMS Balboa

ATTN: Returns

RA# ____

308 ½ Marine Ave.

Newport Beach, CA 92662 

Upon acceptance of the return package, we’ll process your refund within 5 business days, and notify you by email. Please allow 5 to 7 business days for your refund to post to your account statement. Refunds will be issued to the original method of payment.

We reserve the right to reject any returns or exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. 

Please note that our company return policy differs for in-store and online purchases. To avoid any confusion, please adhere to the following instructions if you wish to return an online order at a store location:

If you are local to Newport Beach and would prefer to return your item(s) in store, you must email to request an RA#. A member from our customer service team will then respond with approval that the item may be brought in to our store for an in-store return. 

Returns on Sale Items

All items purchased on sale or with a promotional code are considered final sale. Final sale items will not be eligible for return/exchange or store credit.

Discount Codes and Temporary Promotions

Discount codes may not be combined with other discount offers or promotions. Offers may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discounts are applied before shipping, handling, and tax. Some exclusions may apply.

Price Adjustment Policy

JEMS Balboa offers a price adjustment policy for sale items that are purchased within 3 days before start date of sale. Adjustments must be claimed within 3 days of sale start date. Please note that the exact style and size must be available for purchase when your request is made. We are unable to offer price adjustments to items that were originally purchased on sale or with a promotional code or on items that are temporarily reduced in price.

Sale price adjustments will be returned in the form of online store credit only.